Understanding and supporting bereavement

Death and dying are often considered socially taboo subjects, spoken about in hushed tones and whispers. However, they are an inevitable part of all of our lives, whether we are an employee, and employer or a customer.

This webinar will give professionals the tools to have compassionate and empathetic conversations with clients and colleagues who have recently been bereaved.

It will raise awareness of the stages of grief and how this may impact on the way people interact. It will give insight into how we can deliver the most compassionate versions of ourselves during emotionally testing times.

Using psychological principles, Stacy will share practical techniques that professionals can use in their interactions. Ultimately, a genuinely caring and compassionate company Tone of Voice is important for our businesses to adopt and is ethically the right thing to do to serve our communities better.

Learning objectives:

• To explore the impact of bereavement on customers and colleagues
• To understand how empathy is communicated through Tone of Voice
• To understand vicarious trauma
• To consider employee wellbeing
• To understand how bereavement affects employees